Frequently Asked Questions

We help businesses align their technology with their operations—reducing manual work, boosting security, enabling remote access, and staying compliant with industry standards.

Whether you're setting up a new system, migrating data from one system to another, or looking to improve your use of Microsoft 365, launching ServiceM8, or reviewing your processes, we guide you from planning to implementation.

Yes. We specialise in streamlining business processes by:

• Automating recurring tasks

• Reducing double-entry between systems

• implementing platforms like ServiceM8, Microsoft 365, and Xero

• Mapping workflows that save time and reduce errors

We enable secure access to:

• Files, calendars, and emails via Microsoft 365

• Field job details and live schedules via ServiceM8

• Internal systems through VPNs or secure cloud platforms

This ensures your team can work flexibly—with the right info, right when they need it.

We specialize in various industries such as trades, manufacturing, retail, hospitality, and SMEs. Our smart and scalable solutions are tailored to meet the unique needs of each sector, whether you're managing a field team or collaborating across multiple locations.

Our most popular services include streamlining and process optimization, by using Microsoft 365 to it's best effect, ServiceM8 implementation and support, compliance audits and readiness (GDPR, ISO-light practices), staff onboarding and providing self-service information\working from home systems for employees.

Yes, we provide comprehensive services that include both advisory and implementation and also training. From diagnosing needs and issues to deploying solutions, our hands-on support covers planning, implementation, staff training, and ongoing updates.

Our pricing is designed to offer flexibility and clarity. We provide hourly ad-hoc support, project-based packages (ideal for Microsoft 365, ServiceM8, or compliance readiness), and monthly service retainers. You'll always receive a clear quote and straightforward advice from the outset.

Microsoft 365 offers your team secure, cloud-based access to emails, files, chats, and meetings from anywhere at any time. ServiceM8 helps field teams with quoting, scheduling, completing, and invoicing jobs all in one platform. We can also implement various other systems tailored to your needs.

Both.

Some rollouts and training are handled remotely some are carried out with in-person visits where setup or infrastructure requires it.

Support can be carried out via Remote Access in order to be able to apply a the most speedy and effective solution.