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Frequently Asked Questions

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  • Which industries do you primarily serve?
    We cater to a diverse range of industries, including trades, manufacturing, retail, hospitality, and SMEs. Our solutions are designed to be smart and scalable, tailored to meet the unique needs of each sector. Whether managing a field team or collaborating across multiple locations, we have the right solutions for you.
  • Do you provide both advisory and implementation services?
    Yes, we offer comprehensive services that include both advisory and implementation. From diagnosing needs and issues to identifying and deploying solutions, our hands-on support encompasses planning, implementation, staff training, and ongoing updates.
  • Which services are most sought after?
    Our most sought-after services include streamlining and process optimization, Microsoft 365 setup, migration, and training, ServiceM8 implementation and support, secure cloud migration, compliance audits and readiness (GDPR, ISO-light practices), staff onboarding and cybersecurity training, and self-service information systems for employees.
  • How is your pricing structured?
    Our pricing is structured to offer flexibility and clarity. We provide hourly ad-hoc support, project-based packages (ideal for Microsoft 365, ServiceM8, or compliance readiness), and monthly service retainers. You will always receive a clear quote and straightforward advice from the outset.
  • How do Microsoft 365 and ServiceM8 integrate with your services?
    Microsoft 365 provides your team with secure, cloud-based access to emails, files, chats, and meetings from anywhere at any time. ServiceM8 assists field teams in quoting, scheduling, completing, and invoicing jobs all in one platform. Additionally, we can implement a variety of other systems tailored to your needs.
  • Can you help simplify our day-to-day operations?
    Yes. We specialise in streamlining business processes by: Automating recurring tasks Reducing double-entry between systems implementing platforms like ServiceM8, Microsoft 365, and Xero Mapping workflows that save time and reduce errors
  • How do you support remote and hybrid workers?
    We enable secure access to: Files, calendars, and emails via Microsoft 365 Field job details and live schedules via ServiceM8 Internal systems through VPNs or secure cloud platforms This ensures your team can work flexibly—with the right info, right when they need it.
  • What does an I.T. consultant actually do?
    We help businesses align their technology with their operations—reducing manual work, boosting security, enabling remote access, and staying compliant with industry standards. Whether you're setting up a new system, migrating data from one system to another, or looking to improve your use of Microsoft 365, launching ServiceM8, or reviewing your processes, we guide you from planning to implementation.
  • Do you offer remote support, on-site help, or both?
    Both. Some rollouts and training are handled remotely some are carried out with in-person visits where setup or infrastructure requires it. Support can be carried out via Remote Access in order to be able to apply a the most speedy and effective solution.
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